Compare energy suppliers' customer service

If you’re thinking of switching, you should check how well different energy suppliers deal with customer service.

We’ve compared the largest suppliers across 3 different categories and ranked their customer services. We’ve scored each supplier out of 5. Find out how the scores are worked out.

Scores for July to September 2024

We will publish updated scores for the following 3 months in March 2025.

Suppliers that aren’t included in the table

We only include suppliers with more than 25,000 customer accounts in the table above. This is because we can't compare the overall ratings of larger and smaller suppliers.

Suppliers with fewer than 25,000 customer accounts are listed in the dropdown below. To see the customer service information we have:

1. Select the supplier you want to check, using the dropdown
2. Press ‘Search’

Find out about switching and tariffs

There are a few other things you should think about before switching, like exit fees and whether you have the right kind of meter. Check what you need to know before you switch energy supplier.

It’s also important to understand the different tariffs on offer. Find out about the different types of energy tariff.