Compare energy suppliers' customer service

If you’re thinking of switching, you should check how well different energy suppliers deal with customer service.

We’ve compared the largest suppliers across 3 different categories and ranked their customer services. We’ve scored each supplier out of 5. Find out how the scores are worked out.

Scores for January to March 2024

We will publish updated scores for the following 3 months in September 2024.

Suppliers that aren’t included in the table

We only give an overall customer service rating to larger suppliers. We include suppliers with over 25,000 customer accounts.

Select the supplier you want to check using the dropdown to see any customer service information we have.

Find out about switching and tariffs

There are a few other things you should think about before switching, like exit fees and whether you have the right kind of meter. Check what you need to know before you switch energy supplier.

It’s also important to understand the different tariffs on offer. Find out about the different types of energy tariff.