Octopus Energy customer service

This advice applies to Scotland. See advice for See advice for England, See advice for Wales

Octopus Energy scores for July to September 2024

Overall rating

3.2 out of 5
Fewer complaints received

3 out of 5
Contact waiting time

3 out of 5
Customer commitments

5 out of 5

Octopus Energy ranked 10th in the supplier comparison table.

Rank	Supplier	Overall rating	Fewer complaints received	Contact waiting time	Customer commitments
1	Utility Warehouse	3.8 out of 5 More details	3 out of 5	4 out of 5	3 out of 5
2	E (Gas and Electricity)	3.8 out of 5 More details	2 out of 5	5 out of 5	3 out of 5
3	Outfox The Market	3.6 out of 5 More details	3 out of 5	4 out of 5	5 out of 5
10	Octopus Energy	3.2 out of 5	3 out of 5	3 out of 5	5 out of 5

Showing 5 of 4 suppliers

Check the full table to compare more energy suppliers' customer service

Other scores

Customer commitments: Switch Guarantee, Vulnerability Commitment
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman: 27.6 per 10,000 customers
Average call centre wait time (hours, minutes and seconds): 00:02:44
Average response time to social media messages (hours, minutes and seconds): N/A
Emails responded to within 2 days: 79.9%

Find out how the scores are worked out

Fuel Mix

The fuel mix is the percentage of energy sources used by this supplier. Octopus Energy uses:

Fossil fuel: 0%
Nuclear: 0%
Renewable: 100%
Other: 0%

Customer service contact details for Octopus Energy

Telephone: 0808 164 1088
Email: hello@octopus.energy
Website: octopus.energy
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No
SignVideo: Yes

Opening Hours

Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-4pm
Saturday: Closed
Sunday: Closed

Ways to contact

Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No
Sign video: Yes

Payment Information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes