Ovo Energy customer service

This advice applies to Scotland. See advice for See advice for England, See advice for Wales

Ovo Energy scores for July to September 2024

Overall rating

3.6 out of 5
Fewer complaints received

2 out of 5
Contact waiting time

4 out of 5
Customer commitments

5 out of 5

Ovo Energy ranked 5th in the supplier comparison table.

Rank	Supplier	Overall rating	Fewer complaints received	Contact waiting time	Customer commitments
1	Utility Warehouse	3.8 out of 5 More details	3 out of 5	4 out of 5	3 out of 5
2	E (Gas and Electricity)	3.8 out of 5 More details	2 out of 5	5 out of 5	3 out of 5
3	Outfox The Market	3.6 out of 5 More details	3 out of 5	4 out of 5	5 out of 5
5	Ovo Energy	3.6 out of 5	2 out of 5	4 out of 5	5 out of 5

Showing 5 of 4 suppliers

Check the full table to compare more energy suppliers' customer service

Other scores

Customer commitments: Switch Guarantee, Vulnerability Commitment
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman: 54.6 per 10,000 customers
Average call centre wait time (hours, minutes and seconds): 00:01:20
Average response time to social media messages (hours, minutes and seconds): N/A
Emails responded to within 2 days: 96.7%

Find out how the scores are worked out

Fuel Mix

The fuel mix is the percentage of energy sources used by this supplier. Ovo Energy uses:

Fossil fuel: 35% Nuclear: 0% Renewable: 65% Other: 0%

Customer service contact details for Ovo Energy

Telephone: 0330 303 5063 (PAYM), 0330 175 9669 (PAYG)
Email: hello@ovoenergy.com
Website: www.ovoenergy.com
Web chat: Yes
Ring backs: Yes
Mobile hotline: 01173 326 945
Minicom text: No,
SignVideo: Yes

Opening Hours

Pay monthly customers:
Mon-Fri 9am-5pm

Pay As You Go customers:
Mon-Fri 8am-8pm
Sat-Sun 9am-5pm

Ways to contact

Web Chat: Yes
Ring backs: Yes
Mobile hotline: 01173 326 945
Minicom / Text: No
Sign video: Yes

Payment Information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes