Ovo Energy customer service
This advice applies to Scotland. See advice for See advice for England, See advice for Wales
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You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
Ovo Energy scores for October to December 2024
-
Overall rating
3.6 out of 5
-
Fewer complaints received
2 out of 5
-
Contact waiting time
4 out of 5
-
Customer commitments
5 out of 5
Ovo Energy ranked 4th in the supplier comparison table.
|
Rank
|
Supplier
|
Overall rating
|
Fewer complaints received
|
Contact waiting time
|
Customer commitments
|
|---|---|---|---|---|---|
|
1
|
Utility Warehouse
|
|
3 out of 5 |
4 out of 5 |
3 out of 5 |
|
2
|
Outfox The Market
|
|
3 out of 5 |
4 out of 5 |
5 out of 5 |
|
3
|
ScottishPower
|
|
2 out of 5 |
4 out of 5 |
5 out of 5 |
|
4
|
Ovo Energy
|
3.6 out of 5 |
2 out of 5 |
4 out of 5 |
5 out of 5 |
Showing 5 of 4 suppliers
Other scores
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Customer commitments
-
Switch Guarantee, Vulnerability Commitment
-
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman
-
50.2 per 10,000 customers
-
Average call centre wait time (hours, minutes and seconds)
-
00:01:29
-
Average response time to social media messages (hours, minutes and seconds)
-
N/A
-
Emails responded to within 2 days
-
97.1%
Fuel Mix
The fuel mix is the percentage of energy sources used by this supplier. Ovo Energy uses:
Fossil fuel: 35% Nuclear: 0% Renewable: 65% Other: 0%
Customer service contact details for Ovo Energy
Telephone (pay monthly): 0330 303 5063
Telephone (prepayment): 0330 175 9669
Email: hello@ovoenergy.com
Website: www.ovoenergy.com
Web chat: Yes
Ring backs: Yes
Mobile hotline: 0117 332 6945
Minicom/text: No
SignVideo: Yes
Opening Hours
Pay monthly customers:
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-5pm
Saturday: Closed
Sunday: Closed
Prepayment customers:
Monday: 8am-8pm
Tuesday: 8am-8pm
Wednesday: 8am-8pm
Thursday: 8am-8pm
Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 9am-5pm
Ways to contact
Web Chat: Yes
Ring backs: Yes
Mobile hotline: 01173 326 945
Minicom / Text: No
Sign video: Yes
Payment Information
Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes