Compare energy suppliers' customer service
This advice applies to Scotland. See advice for See advice for England, See advice for Wales
If you’re thinking of switching, you should check how well different energy suppliers deal with customer service.
We’ve compared the largest suppliers across 3 different categories and ranked their customer services. We’ve scored each supplier out of 5. Find out how the scores are worked out.
Scores for October to December 2023
We will publish updated scores for the following 3 months in June 2024.
Rank
|
Supplier
|
Fewer complaints received
|
Contact waiting time
|
Customer commitments
|
Overall rating
|
---|---|---|---|---|---|
1
|
Shell Energy
|
3 out of 5 |
4 out of 5 |
5 out of 5 |
|
2
|
Outfox The Market
|
3 out of 5 |
3 out of 5 |
5 out of 5 |
|
3
|
E.ON Next
|
2 out of 5 |
4 out of 5 |
5 out of 5 |
|
4
|
Utility Warehouse
|
2 out of 5 |
4 out of 5 |
3 out of 5 |
|
5
|
E (Gas and Electricity)
|
1 out of 5 |
4 out of 5 |
3 out of 5 |
|
6
|
ScottishPower
|
1 out of 5 |
4 out of 5 |
5 out of 5 |
|
7
|
Ecotricity
|
2 out of 5 |
3 out of 5 |
3 out of 5 |
|
8
|
Good Energy
|
2 out of 5 |
3 out of 5 |
3 out of 5 |
|
9
|
Ovo Energy
|
1 out of 5 |
3 out of 5 |
5 out of 5 |
|
10
|
Octopus Energy
|
2 out of 5 |
2 out of 5 |
5 out of 5 |
|
11
|
EDF Energy
|
1 out of 5 |
3 out of 5 |
5 out of 5 |
|
12
|
Co-operative Energy
|
2 out of 5 |
2 out of 5 |
5 out of 5 |
|
13
|
Boost Power
|
1 out of 5 |
3 out of 5 |
3 out of 5 |
|
14
|
British Gas
|
1 out of 5 |
2 out of 5 |
5 out of 5 |
|
15
|
Utilita
|
1 out of 5 |
2 out of 5 |
3 out of 5 |
|
16
|
So Energy
|
1 out of 5 |
1 out of 5 |
5 out of 5 |
|
Showing 5 of 16 suppliers
Suppliers that aren’t included in the table
We only give an overall customer service rating to larger suppliers. We include suppliers with over 25,000 customer accounts.
Select the supplier you want to check using the dropdown to see any customer service information we have.
Find out about switching and tariffs
There are a few other things you should think about before switching, like exit fees and whether you have the right kind of meter. Check what you need to know before you switch energy supplier.
It’s also important to understand the different tariffs on offer. Find out about the different types of energy tariff.