Universal Credit Help to Claim (HTC) Adviser
Position: Universal Credit Help to Claim (HTC) Adviser
Location: Remote
Closing date: 14 August 2024
Role details
Job title
Universal Credit Help to Claim (HTC) Adviser
Location
Remote working
Workplace
Home
Salary per annum (FTE)
£23,000 - £25,000 FTE, depending on experience
Actual salary
£23,000 - £25,000 FTE, depending on experience
London allowance
No
Hours per week for this role
35 hours or Job share possible
Working pattern
Full-time
Type of contract
Fixed term
End date of contract:
31/03/2025
Closing date for applications
14/08/2024
Closing time for applications
09:00
Link to application details
https://drive.google.com/drive/folders/1JiRYVprg1dabAbXFXXXoRl7_YVRFdynQ?usp=drive_link
It’s been said “Find a job you enjoy doing, and you will never work a day in your life”
Do you want to spend time with like minded colleagues making a purposeful difference to people across England and Wales? Do you want to work in a highly supportive and collaborative environment? If so, this could be the opportunity for you…
Citizens Advice Reading is delivering Help to Claim Universal Credit, as part of our national Help to Claim helpline and webchat service. You will be offering end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients.
We are looking for an adviser with good IT and telephone skills, as well as a commitment to the aims and principles of the Citizens Advice Service. Our service is free, independent, confidential and impartial. If you think this is for you then please click the above mentioned link & find out more.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.