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Money Advice Specialist/Debt Caseworker

Position: Money Advice Specialist/Debt Caseworker

Location: Harlow or Hybrid

Closing date: 31 August 2024

Role details

Job title
Money Advice Specialist/Debt Caseworker

Location
Harlow or Hybrid

Workplace
Hybrid

Salary per annum (FTE)
£27,000 - £28,000

Actual salary
£27,000 - £28,000

London allowance
No

Hours per week for this role
37.5

Working pattern
Full-time

Type of contract
Permanent

Closing date for applications
31/08/2024

Link to application details
https://www.harlowcitizensadvice.org.uk/jobs

As a Money Advice Caseworker with our team, your role is pivotal in guiding clients to financial stability through comprehensive debt advice. Your responsibilities will span from direct client support—negotiating with creditors, ensuring benefits are maximised, and preparing legal documentation—to collaborating with our dedicated team to maintain the highest standards of service.

You will strive for excellence by meeting personal and team targets, adhering to quality standards, and contributing to our collective success. Empowering clients to understand and manage their financial situations is key, as is working with partner agencies and organisations to broaden access to our services and ensure holistic support. Your involvement will also extend to advocating for change based on client experiences and actively participating in the evolution of our services to meet emerging needs.

Through your efforts, you will not only assist individuals in immediate need but also contribute to broader systemic improvements, enhancing our money advice services for the future.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.