Help to Claim Adviser

Position: Help to Claim Adviser

Location: Home based with an office base of Hinckley with some travel will be required within Leicestershire and Northamptonshire*

Closing date: 11 August 2024

Job title
Help to Claim Adviser

Location

Home based with an office base of Hinckley with some travel will be required within Leicestershire and Northamptonshire*

Workplace
Hybrid

Salary per annum (FTE)
£26,421

Actual salary
£26,421

Hours per week for this role
37

Working pattern
Full-time

Type of contract
Fixed term

End date of contract
31/03/2026

Closing date for applications
11/08/2024

Closing time for applications
23:59

Interview date
22/08/2024

Link to application details

https://citizensadviceleicestershire.org/help-to-claim-adviser-july-2024/

The Help to Claim service is a high profile, national, DWP funded service delivering high quality advice and support to clients to make a new claim for Universal Credit over the phone or via webchat. We’re looking for a compassionate and tech-savvy adviser to join our team.. You’ll work primarily from home, with a base in our Hinckley office. You’ll be the bridge between vulnerable clients or those in need of support and the financial security that Universal Credit can provide. Your advice and guidance will empower them to navigate their first application with confidence from start to the first Universal Credit payment.

Your day-to-day:

• You’ll be the friendly voice on the other end of the phone or chat, guiding people through their Universal Credit applications.
• You’ll use our resources to provide accurate information and support, and equip clients with the knowledge and confidence to navigate the system independently.
• Using your numerical skills, you’ll help clients understand their benefit entitlements and any financial implications.
• You’ll use our tried-and-tested templates and processes to ensure a smooth client journey and maintain quality standards and targets.

What you’ll bring:

• You can explain complex information in a simple and easy-to-understand way.
• You’re comfortable using technology and digital tools.
• You’re confident with numbers and calculations.
• You already have some knowledge of the welfare benefits system, particularly Universal Credit.
• You thrive in a role where you can take ownership of your work and use your initiative to solve problems.
• You’re a team player committed to collaboration, sharing your knowledge to make a bigger impact and continuous learning.

If you’ve worked in customer service, advice giving, or a similar role, that’s great – but it’s not essential. What matters most is your willingness to learn and your commitment to making a difference in people’s lives. This role offers the chance to develop valuable skills while providing vital support to those in need.

Planned date(s) for interviews: 22nd August at our Hinckley branch

To apply please read the job pack, which includes the full job description and person specification, and application guidance notices. This post is subject to a basic Disclosure and Barring Service check.

Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community. *Your primary residence must be in England or Wales. For contractual purposes, "home" is the address listed on your job application. Any changes to this address, whether permanent or temporary, must be approved in advance by your line manager. This role is primarily home based, however, some travel may be required for meetings and team activity. You will be informed in advance regarding any travel requirements. This includes but is not limited to meetings held quarterly or once in six months without any specific time set. Please be advised that we’re not considering fully remote posts for this role.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.