Help Through Hardship Telephone Adviser

Position: Help Through Hardship Telephone Adviser

Location: Citizens Advice Liverpool

Closing date: 19 August 2024

Job title
Help Through Hardship Telephone Adviser

Location
Citizens Advice Liverpool

Workplace
Hybrid

Salary per annum (FTE)
£25,300

Actual salary
£25,300

London allowance
No

Working pattern
Full-time

Type of contract
Permanent

Closing date for applications
19/08/2024

Closing time for applications
09:00

Interview date
26/08/2024

Email address that candidates can contact for more information
recruitment@caliverpool.org.uk

Link to application details
https://www.citizensadviceliverpool.org.uk/job-vacancies/help-through-hardship-telephone-adviser-

Citizens Advice, in partnership with The Trussell Trust, have been running the Help through Hardship Helpline (formerly the Trussell Trust Foodbank helpline) for just over a year. The helpline has been highly successful in reaching those clients most in need. To date Citizens Advice has answered nearly 57,000 calls, helped feed over 70,000 people and recorded £13 million in expected financial gains for clients.

The Helpline is now being extended to local Citizens Advice offices and we're looking for new advisers to join our team in Liverpool who will provide information and advice on the issues clients are facing, and help them access foodbank vouchers.
The successful candidate will provide generalist advice in a wide range of enquiry areas such as benefits, housing and employment. You will provide telephone advice within the working hours of the service and work with the on-site supervisor to support a team of volunteers.

You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.