Help Through Hardship Supervisor

Position: Help Through Hardship Supervisor

Location: Various locations around Liverpool and from home

Closing date: 19 August 2024

Job title
Help Through Hardship Supervisor

Location
Various locations around Liverpool and from home

Workplace
Hybrid

Salary per annum (FTE)
29,213.64

Actual salary
29,213.64

Hours per week for this role
35

Working pattern
Full-time

Type of contract
Permanent

Closing date for applications
19/08/2024

Closing time for applications
09:00

Interview date
26/08/2024

Email address that candidates can contact for more information

recruitment@caliverpool.org.uk

Link to application details

https://www.citizensadviceliverpool.org.uk/job-vacancies/help-through-hardship-supervisor-

The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis. There are 3 main areas:

• ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified
• providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole
• managing the practicalities - overseeing and managing all practical issues relating to the session - allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies

The role will be focused on leading the Help through Hardship team. The team supports clients who are in crisis and need access to food bank services. It is a partnership between Trussell Trust and Citizen’s Advice to provide advice and support to clients to address their underlying need for food. The role will be primarily directed towards leading this dynamic team both supporting and supervising delivery of the service.

Successful candidate will be required to liaise with our funder, ensure we are meeting various funder requirements/targets and HR duties required in relation to managing the team. In addition to managing the Help through Hardship team you will also be, when required, needed to provide cover for additional teams including the general advice team and Help to Claim (Universal Support Helpline)

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.