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Core Service Team Leader

Position: Core Service Team Leader

Location: Citizens Advice Redbridge

Closing date: 07 July 2024

Role details

Job title:
Core Service Team Leader

Location:
Citizens Advice Redbridge

Salary:
£35,577.00

Salary pro rata:
No

London allowance:
No

Hours per week:
35

Type of contract:
Permanent

Closing date for applications:
07/07/2024

Link to job pack for application and/or an email address that candidates can contact for more information:

https://docs.google.com/document/d/1WUF_-ha0IR0HeQdh1i-5B5U6z9bq3cpQ/edit Google Doc

The Core Service Team Leader role is to ensure that our advice services are of top quality and meet the needs of our clients. This role is integral and part of a team of three. You will work alongside the other Core Service Team Leader and the Core Services Manager. This will involve supervising core advice throughout the Core Service including the housing project and Adviceline, but will also involve supervising face-to-face, email and where necessary advice on our projects. The Core Services Team Leader shares responsibility for ensuring that our volunteers who deliver most of our client facing services are appropriately trained and supported. This is a pivotal position in the organisation and requires someone who is well organised with excellent people and communication skills, resourcefulness and the ability to work well under pressure. Experience of providing advice services is essential.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.