Business Support Manager

Position: Business Support Manager

Location: Dudley and Wolverhampton Offices / Home Working

Closing date: 15 July 2024

Job title:
Business Support Manager

Location:
Dudley and Wolverhampton Offices / Home Working

Salary:
£31,000 -£33,000 FTE

Salary pro rata:
No

Hours per week:
37 hours per week (min 28hrs p/w)

Type of contract:
Permanent

End date of contract:

Closing date for applications:
15/07/2024

Closing time:
16:00

Link to job pack for application and more information:

https://www.citizensadvicedudley.org/vacancies/

Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking a Business Support Manager to join our dedicated team. Main Job Purpose This role will sit within our Business Support Team

The role has 2 dual functions:
1. The first key function is being the direct line manager for our team of 8 Technical and Quality of Advice Supervisors. This team is a separate team within our business support function whose purpose is to quality check and support all our client facing staff in the delivery of high quality advice services. We anticipate this part of the role will take approx 60% of the post holder’s working week.

2. The second key function is to support the Head of Business Support in the creation and implementation of key business support programmes of activity to in the advancement of the organisation’s business plan. This will include sometimes leading directly on key business activities, sometimes working in partnership with other key personnel across the organisation, sometimes overseeing the implementation of work undertaken by other members of the business support team. We anticipate this part of the role will take approx 40% of the post holder’s working week.

We warmly welcome applicants from all diverse backgrounds, we are committed to building a workforce that reflects the diversity of the communities we serve. Join our amazing workforce and seize the opportunity to grow both personally and professionally.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.