Advice Session Worker

Position: Advice Session Worker

Location: Leicester City branch (hybrid — your primary residence must be in England or Wales. For contractual purposes, “home” is the address listed on your job application. Any changes to this address, whether permanent or temporary, must be approved in advance by your line manager)

Closing date: 30 June 2024

Job title:
Advice Session Worker

Location:
Leicester City branch (hybrid — your primary residence must be in England or Wales. For contractual purposes, “home” is the address listed on your job application. Any changes to this address, whether permanent or temporary, must be approved in advance by your line manager)

Salary:
£20,959.46 per annum

Salary pro rata:
No

Hours per week:
33

Type of contract:
Fixed term

End date of contract:
31/03/2025

Closing date for applications:
30/06/2024

Closing time:
23:59

Interview date:
11/07/2-24

Link to job pack for application and more information:

https://citizensadviceleicestershire.org/advice-session-worker-june-2024/

As an Advice Session Worker, you’ll empower individuals facing challenges by providing compassionate guidance and practical solutions. Working flexibly from our Leicester branch, your home and within the community, you’ll be helping people overcome obstacles and create positive change. If you’re passionate about social justice and driven to make a lasting impact, this is your opportunity to make a real difference.

The main purpose of the role:

• Engage with clients in a caring and supportive manner, gathering information to fully understand their needs.
• Provide clear, accurate and impartial advice on a range of issues, including benefits, housing, and debt.
• Guide clients through complex systems, signposting them to appropriate resources and services.
• Advocate for clients’ rights, liaising with external agencies on their behalf.

About You:

• You have a natural ability to connect with people from all walks of life.
• You can explain complex information in a simple and easy-to-understand way.
• You’re a resourceful problem-solver with a proactive and solution-oriented approach.
• You’re a detailed record-keeper and able to manage multiple cases while meeting deadlines.
• You’re a team player committed to collaboration, sharing your knowledge to make a bigger impact and continuous learning.

To apply please read the full job description and person specification and application guidance notices. This post is subject to a basic Disclosure and Barring Service check.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.