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Pension guidance can “bridge gap” between working and retiring

20 Gorffennaf 2014

Citizens Advice has today said the Treasury has rightly recognised the need for independent and impartial advice as part of the pensions guidance guarantee.

Chief Executive of Citizens Advice, Gillian Guy, said:

“The right advice can safely bridge the gap between a lifetime’s work and a happy retirement. The Treasury has taken important steps with the Guidance Guarantee to ensure that people will have impartial help making the right choice for their pensions.

“We know all too well how crucial it is that people can get advice in a way that suits them as individuals. With people facing increasingly complex and personal choices at retirement many would like to sit down with someone they trust to talk through their options. As a trusted, independent charity that people know they can turn to Citizens Advice is keen and able to play a role giving people the guidance they need, whether that be online, over the phone or face-to-face.”

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.