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Energy firms need to introduce new tariffs before temperatures drop

8 Awst 2013

Citizens Advice has called on energy firms to introduce their four new tariffs before temperatures start to drop, as npower announces a new bill format.

Citizens Advice Chief Executive Gillian Guy said:

“It’s good to see npower focussing on the needs of their customers by simplifying their bills and getting their four new tariffs ready for October. It’s now up to the other energy firms to step up to the mark by bringing in their new tariffs before temperatures start to drop. Delaying new, simpler tariffs will make it harder for consumers to compare between firms and switch to the best deal.”

-ends-

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.