Universal Credit Help to Claim Adviser

Position: Universal Credit Help to Claim Adviser

Location: Plymouth

Closing date: 30 July 2024

Job title:
Universal Credit Help to Claim Adviser

Location:
Plymouth

Salary:
£24,300 per annum (Salary scale – £24,300.00 – £25,600.00 – £27,494.61 per annum) 

Salary pro rata:
No

London allowance:
No

Hours per week:
37

Type of contract:
Permanent

Work base:
Hybrid work pattern with a mixture of office (Cobourg House, Plymouth), once you have achieved initial training (this usually takes approximately 12-16 weeks).

Closing date for applications:
30/07/2024

Closing time:
09:00

Interview date:

Link to job pack for application and/or an email address that candidates can contact for more information:

https://citizensadviceplymouth.org.uk/2024/07/04/help-to-claim-adviser/

This role is fully telephone based, with a mix of office and remote working. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across the country. We are happy to discuss part-time and flexible working arrangements with prospective applicants.

Training:
Full training will be provided. During your initial classroom training and on-the-job learning, you will be working at our city centre office. When you have been signed off to provide independent advice (this usually takes 12-16 weeks), this role will have a hybrid work pattern, with a minimum of 8 days a month in the office. You will be expected to be able to attend the office as requested and at short notice if required.

The start date for this role is Tuesday 10th September 2024.

There will be no annual leave agreed during the first 6 weeks of training.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.