Training, Volunteering and Systems Manager

Position: Training, Volunteering and Systems Manager

Location: Milton Keynes

Closing date: 07 August 2024

Job title
Training, Volunteering and Systems Manager

Location
Milton Keynes

Workplace
Office

Salary per annum (FTE)
£30,342.31

Actual salary
£30,342.31

London allowance
No

Hours per week for this role
36

Working pattern
Full-time

Type of contract
Permanent

Closing date for applications
07/08/2024

Closing time for applications
17:00

Link to application details

https://www.miltonkeynescab.org.uk/working-with-us/

We are looking for a dedicated individual to join our Senior Management Team to oversee our volunteering program, Learning and Development strategy, deliver in-house training, and support staff, trustees, and volunteers on our key operational systems. This challenging role reports to our Director and involves managing a varied workload, supporting staff and volunteers at all stages of their development.

The ideal candidate will have:

• A strong foundation in our advice areas (training provided).
• Excellent computer literacy (local system training provided).
• Confidence in meeting performance targets.
• Exceptional written and verbal communication skills for non-judgmental customer service.
• The ability to work independently, remotely, and in community locations.

Our advice work adheres to strict quality standards and complements the wider services of Citizens Advice Milton Keynes and its subsidiary, Works for Us.

Applicants should have:

• Experience in training and development roles.
• Skills in volunteer management, including recruitment, welfare, and disciplinary actions.
• The ability to draft and implement strategic plans.
• Strong IT skills to coach others on key systems.
• Excellent communication, negotiation, and interpersonal skills.
• At least 12 months’ experience in an advice agency or similar setting is desirable.

We support the professional development of our staff with full and ongoing training. Successful applicants will undergo an Enhanced Disclosure and Barring Service (DBS) check.

If you are passionate about helping others and meet the requirements for this challenging role, we would love to hear from you.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.