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Trainee Advice and Quality Supervisor

Position: Trainee Advice and Quality Supervisor

Location: Ipswich

Closing date: 12 August 2024

Role details

Job title:
Trainee Advice and Quality Supervisor

Location:
Ipswich

Workplace;
Office

Salary per annum (FTE):
24152

Actual salary:
24,150 upon completion of training

Hours per week for this role:
37

Working pattern:
Full-time

Type of contract:
Permanent

Closing date for applications:
12/08/2024

Closing time for applications:
09:00

Email address that candidates can contact for more information:

Admin@Ipswichcab.org.uk

We are looking for an enthusiastic and ambitious adviser to join our Core Team and to support our generalist advice services.

This is a trainee post, with the intent that the post holder will learn, train and be coached by existing Advice and Quality Supervisors (supported by Advice Services Manager and Operations Manager)

  • To undertake and be competent in the range of work areas specified.
  • To provide session management and supervision to Core team advisers; managing work flow across various channels, handling adviser issues or queries and to provide supervisory support and co-ordination of client activities with advisers and the reception team throughout the day.
  • To undertake case checking and provide adviser feedback to improve the quality of advice given to clients
  • To coach advisers on a 121 basis, ensuring a high standard of Case Management is maintained through exploration competence, relevance of advice, case administration and accurate system based recording.
  • To share insights and offer input to business development meetings such as Seniors Meetings, Quality Reviews or Advice and Quality Supervisor team meetings.
  • To support ongoing training through the identification, development and delivery of ‘fit for purpose’, timely and relevant advice based training for Core/Generalist advisers.

We are looking for somebody who is self-motivated, proactive, highly organised, and with a strong attention to detail. Experience in an advice environment and with volunteers would be an advantage, alongside proficient IT skills. The core team work closely together reviewing client needs and supporting a largely volunteer adviser workforce, so the ability to work as part of a team is essential.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.