Social Welfare Law Advisor (Welfare Benefits) - Trainee Considered

Position: Social Welfare Law Advisor (Welfare Benefits) - Trainee Considered

Location: Bury & Bolton

Closing date: 15 July 2024

Job title:
Social Welfare Law Advisor (Welfare Benefits) - Trainee Considered

Location:
Bury & Bolton

Salary:
Experienced: £23,023 – £26,975 Trainee: £21,900 – £22,129

Salary pro rata:
No

London allowance:
No

Hours per week:
35

Type of contract:
Fixed term

End date of contract:
31/03/2025

Closing date for applications:
15/07/2024

Closing time:
10:00

Link to job pack for application and more information:

https://www.cabb.org.uk/social-welfare-law-welfare-benefits-adviser/

Our Welfare Benefits team provide a professional welfare benefits advice service, which enables clients to understand their entitlement to welfare benefits, eligibility criteria and provide assistance with applications. The post holder will work as part of a well-established team, providing a reliable and effective welfare benefits advice service, across all advice channels and access points, utilised by Citizens Advice Bury & Bolton. As a Welfare Benefits Adviser/ Trainee, you will have/ develop a detailed understanding of the welfare benefits system. Working as part of our welfare benefits team, you will provide client support over the phone, via webchat, email and face to face.

To be successful in this role:

• You will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional and courteous manner with all clients seeking support.
• You will liaise with contacts within the DWP to find resolutions for escalated issues and you will understand the importance of security and data protection to ensure all data is protected in line with GDPR legislation.
• You will have a good standard of numeracy to perform benefit check calculations to aid the advice process and be proficient in the use of computer packages with a working knowledge of Microsoft Office.
• You will have an open and friendly demeanour and be able to work as part of a diverse team.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.