Service Delivery Manager

Position: Service Delivery Manager

Location: Dudley/Wolverhampton Offices/Home Working

Closing date: 15 July 2024

Job title:
Service Delivery Manager

Location:
Dudley/Wolverhampton Offices/Home Working

Salary:
£31,000 - £33,000 FTE

Salary pro rata:
No

Hours per week:
37 hours p/w (min 28hrs p/w)

Type of contract:
Permanent

Closing date for applications:
15/07/2024

Closing time:
16:00

Link to job pack for application and more information:

https://www.citizensadvicedudley.org/vacancies/

Enter the text for your advert:

Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking a Service Delivery Manager to join our dedicated team.

Main Job Purpose:

• To line manage teams of front-line client facing staff supporting service delivery standards, quality and contract compliance across advice and non-advice contracts that we hold with multiple funders
• To drive a culture of continuous workforce development where a supportive approach is adopted
• Working in collaboration with the Service Delivery Managers and Technical & Quality Supervisor team to maintain quality across services, you will need to inspire and motivate your teams and provide focussed individual support where necessary to achieve internal and external quality and KPI standards
• Be responsible for ensuring the provision of high-quality advice services by working alongside the other Service Delivery Managers and the Senior Leadership Team
• Be accountable for ensuring positive performance management of the workforce to achieve consistent quality and contract/org KPIs and to work alongside individual staff who need additional support to achieve expected standards.

We warmly welcome applicants from all diverse backgrounds, we are committed to building a workforce that reflects the diversity of the communities we serve. Join our amazing workforce and seize the opportunity to grow both personally and professionally whist making a positive impact in our communities.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.