Head of Service - Consumer
Position: Head of Service - Consumer
Location: Stoke on Trent, Staffordshire
Closing date: 03 July 2024
Role details
Job title:
Head of Service - Consumer
Location:
Stoke on Trent, Staffordshire
Salary:
c. £42000
Salary pro rata:
No
Hours per week:
37.5
Type of contract:
Permanent
Closing date for applications:
03/07/2024
Link to job pack for application and more information:
Do you want to make a difference to the lives of people and communities in need? Are you an experienced leader, manager and motivator of people, with an eye for developing new business opportunities? You should join one of the country’s largest and most dynamic advice charities! Citizens Advice Staffordshire North & Stoke-on-Trent is looking to recruit a new Head of Service (Consumer Advice). This is an exciting opportunity to join an established and nationally respected charity at a time of genuine transformation, following the recent appointment of our new Chief Executive Officer.
As a key member of the Senior Management Team, you will be responsible for:
- Leading on strategic developments around all aspects of consumer advice;
- Identifying new business opportunities, as well as project and service development;
- Upholding relevant quality standards and supporting the delivery of the corporate plan.
Reporting to the Chief Executive, the Head of Service (Consumer Advice) will work closely with the CEO and Senior Management Team to plan service delivery, identify new business opportunities, and liaise with external partner organisations to support the achievement of the charity’s strategic objectives. You will be directly responsible for approximately 40 staff. Ideally, you will be target-driven and have a working knowledge and understanding of citizens’ rights as consumers, particularly with respect to the energy market.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.