Generalist Adviser

Position: Generalist Adviser

Location: Hammersmith and Fulham

Closing date: 23 July 2024

Job title:
Generalist Adviser

Location:
Hammersmith and Fulham

Salary:
£30000 - £32000
Salary pro rata:
No

London allowance:
No

Hours per week:
37.5

Type of contract:
Fixed term

End date of contract:
31/03/2025

Closing date for applications:
23/07/2024

Closing time:
08:00

Link to job pack for application:
www.cahf.org.uk/about-us/work-us/

We are looking to recruit motivated enthusiastic Advisers who have substantive experience of providing generalist advice, and a background in delivering advice in Citizens Advice or an equivalent advice agency. The successful candidates will be expected to have considerable knowledge of topics that affect individuals, seeking our help including welfare rights, housing employment, debt and other associated issues.This role requires a passion for working with people, helping them through challenging situations.

Applicants must demonstrate the following:

• at least one year’s post-certificate experience of giving advice to the public in a busy environment across a number of channels.
• ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control organised focused approach, with ability to accurately record information.
• knowledge and experience of working alongside advice quality standards.
• competent IT skills

The role will require Outreach delivery at the local Food Bank. : We will test and interview shortlisted candidates on a rolling basis and reserve the right to withdraw the vacancy before the closing date so early applications are encouraged.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.