Debt Caseworker

Position: Debt Caseworker

Location: King's Lynn

Closing date: 02 July 2024

Job title:
Debt Caseworker

Location:
King's Lynn

Salary:
£26,225.85

Salary pro rata:
Yes

London allowance:
No

Hours per week:
37

Type of contract:
Permanent

Closing date for applications:
02/07/2024

Interview date:
12/07/2024

Link to job pack for application and  more information:

https://www.ncab.org.uk/work-for-us

The Role:
We are seeking a personable, results-driven and organised individual to join our team as a Debt Caseworker in the King’s Lynn area. You will provide a comprehensive assessment and advice service on all debt-related matters to our diverse clients, addressing potentially complex issues face-to-face from our King’s Lynn office. The role entails ongoing casework aimed at achieving the most optimal financial outcomes for our clients.

What we are looking for:
We will provide full training. However, we will favour applicants who demonstrate the following experience:

• Comprehensive understanding and application of equality, diversity and inclusion principles in accredited advice provision
• Ability to recognise safeguarding concerns and facilitate appropriate referrals
• Proficiency in addressing various advice issues, particularly in welfare benefits (including Universal Credit), Debt, Housing and Employment
• Strong IT skills to support clients in accessing information using IT systems
• Prior experience as an accredited adviser in a similar work environment
• Experience in supporting volunteers

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.