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Debt Caseworker

Position: Debt Caseworker

Location: Dudley and Wolverhampton Offices / Venues/ Home Working

Closing date: 15 July 2024

Role details

Job title:
Debt Caseworker

Location:
Dudley and Wolverhampton Offices / Venues/ Home Working

Salary:
£24,012 – £27,041 FTE

Salary pro rata:
No

Hours per week:
x1 37hrs p/w available (min 24hrs p/w would be considered), x1 25.5hrs p/w

Type of contract:
Permanent

Closing date for applications:
15/07/2024

Closing time:
16:00

Link to job pack for application and more information:

https://www.citizensadvicedudley.org/vacancies/

Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking a Debt Caseworker to join our dedicated team. We provide comprehensive information, advice and guidance to individuals in need and we are expanding our team to meet the growing demand for our services and new ways of working.

Main Job Purpose

  • To provide a comprehensive and confidential specialist debt casework service for clients in line with the requirements of the contractual obligations
  • Taking responsibility for the delivery of individual and team targets and outcomes

The service provided must comply with the Financial Conduct Authority standards, and the caseworker needs to be accredited for the activities they carry out, and/or will need to be working towards achieving accreditation within their role.

We warmly welcome applicants from all diverse backgrounds, we are committed to building a workforce that reflects the diversity of the communities we serve. Join our amazing workforce and seize the opportunity to grow both personally and professionally whist making a positive impact in our communities.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.