British Gas customer service

This advice applies to Wales. See advice for See advice for England, See advice for Scotland

British Gas scores for January to March 2024

British Gas ranked 14th in the supplier comparison table.

Rank	Supplier	Overall rating	Fewer complaints received	Contact waiting time	Customer commitments
1	Ecotricity	3.8 out of 5 More details	3 out of 5	4 out of 5	3 out of 5
2	Outfox The Market	3.3 out of 5 More details	3 out of 5	3 out of 5	5 out of 5
3	Ovo Energy	3.3 out of 5 More details	1 out of 5	4 out of 5	5 out of 5
14	British Gas	2.4 out of 5	1 out of 5	3 out of 5	5 out of 5

Showing 5 of 4 suppliers

Customer commitments: Switch Guarantee, Vulnerability Commitment
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman: 109.4 per 10,000 customers
Average call centre wait time (hours, minutes and seconds): 00:03:27
Average response time to social media messages (hours, minutes and seconds): N/A
Emails responded to within 2 days: 87.8%

The fuel mix is the percentage of energy sources used by this supplier. British Gas uses:

Customer service contact details for British Gas: Telephone: 0333 202 9802
Email: customerservices@britishgas.co.uk
Website: www.britishgas.co.uk
Opening Hours: Monday: 8am - 6pm, webchat until 8pm
Tuesday: 8am - 6pm, webchat until 8pm
Wednesday: 8am - 6pm, webchat until 8pm
Thursday: 8am - 6pm, webchat until 8pm
Friday: 8am - 6pm, webchat until 8pm
Saturday: 9am - 2pm, webchat until 5pm
Sunday: Closed
Ways to contact: Web Chat: Yes
Ring backs: Yes
Mobile hotline: No
Sign video: Yes
Payment Information: Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Take 3 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.