Letter to complain about non-delivery of goods
This advice applies to Wales. See advice for See advice for England, See advice for Northern Ireland, See advice for Scotland
Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered.
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
sam123@mail.com
01632 960001
Giltham Traders
24 Station Road
Giltham
GT16 3LP
30 October 2024
To whom it may concern,
On 14 January 2022 I ordered the following from you:
A pair of Swift trainers.
I paid the full amount of £20 by credit card.
The reference number for my order was 13243546.
I was expecting to take delivery of the item on 19 January 2022, but at present I have still not received the goods. Failure to deliver within a reasonable time and after the agreed deadline is a breach of the Consumer Rights Act 2015.
Time is now essential. Please deliver the item as soon as possible. If you do not, I will expect a full refund.
Yours faithfully,
Sam Hoolin
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