Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Who are the early adopters?
To reach Net Zero many homes will need to install heat pumps. We commissioned research on homeowner attitudes to retrofit measures. This briefing takes a closer look at the data to identify some of the key differences between groups of homeowners.
Footing the bill: How the energy bill protection gap is putting strain on households
The number of people coming to Citizens Advice for help with a billing issue has sharply increased over the last four years, and the consequences of billing issues are frequently more serious. We are urging Ofgem to strengthen protections for consumers.
Room for Improvement: Preparing landlords for new minimum energy efficiency standards
Stronger minimum energy efficiency standards can make rented homes warmer and healthier - but we need to bring landlords on the journey and make sure the new regulations deliver for tenants.
Latest blogs
Blog: Beyond the trial period: Are Energy Subscriptions a long term option for home retrofit?
Energy subscription and TPO schemes allow consumers to spread the upfront cost of installing a heat pump over the long term - but lessons must be learned from previous schemes and consumers need clarity
Blog: How can we make rented homes warmer and cheaper?
Planned changes to minimum energy efficiency standards offer a lifeline to renters in cold and mouldy homes — but the Government needs to make sure the new rules deliver
Blog: Is there a hidden affordability crisis in the heat networks sector?
Hundreds of thousands of heat networks consumers could be enduring a perfect storm of increased gas prices and a lack of protections compared to gas and electricity consumers