Advicelink Cymru

Advicelink Cymru is a Welsh Government funded Citizens Advice service designed to help people who are most in need of advice services, particularly those who would not usually seek advice.

In 2020, Advicelink Cymru helped almost 62,000 people with over 264,000 problems. In total, more than 9 in 10 clients reported that the service helped them find a way forward and more than 9 in 10 would recommend the service to other people.

Advicelink Cymru offers quality assured advice on welfare benefits, debt, employment, education, housing, immigration and discrimination.The service aims to help people access the right advice, at the right time and make it easier for them to access services again if they need further help—whether that’s about the same issue or something new.

The Advicelink Cymru service aims to:

• reach out to clients proactively, often through partners, to get advice service interventions to those most in need of them before they are in crisis

• work seamlessly so the client’s journey is as simple as possible

• provide regionally based services with national consistency

• deliver quality-assured advice with wraparound support for clients from partners. Partner support could be practical, emotional, clinical or social

People in Wales can access the service through our Advicelink Cymru number: 0800 702 2020. The service is available Monday to Friday from 8am to 7pm, and on Saturdays from 9am to 1pm.

Relay UK — if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 08082 505 720.

People in Wales can contact our Specialist Employment and Discrimination helpline

You can contact our Specialist Employment and Discrimination helpline if you have a problem at work, think you are experiencing unfair treatment or discrimination, or are worried about your rights.

Call the helpline on 0800 702 2020. Calls are free and lines are open Monday to Friday from 9am to 5pm, excluding bank holidays.

Partnership approach

Advicelink Cymru is managed by Citizens Advice Cymru. Funding is sub-granted to individual local Citizens Advice offices and a broad range of local and national partners, who deliver advice services.

As well as advice partners our access partners are experts in engaging specific groups and communities across Wales. They help us reach the people who need our services most and provide wraparound emotional, clinical and social support services.

Find out more about our partners' work here:

• Barnardo's Cymru

• British Red Cross

• Carers Wales

• Children in Wales

• EYST (Ethnic Minorities & Youth Support Team)

• Learning Disability Wales

• Nest

• Shelter Cymru

• SNAP Cymru

• Travelling Ahead

• Trussell Trust

• Victim Support

• Welsh Women’s Aid

Further information

With our network of advice partners, we’ll try out new ways to reach people who haven't accessed advice before or have specific advice needs, and we’ll learn as we go. We're gradually engaging new partners over time and we'll update this page as new organisations come on board.

Find out more about the service by downloading the impact we’re having in Wales report.