Universal Credit Help to Claim (HTC) Adviser

Position: Universal Credit Help to Claim (HTC) Adviser

Location: Remote

Closing date: 14 August 2024

Job title
Universal Credit Help to Claim (HTC) Adviser

Location
Remote working

Workplace
Home

Salary per annum (FTE)
£23,000 - £25,000 FTE, depending on experience

Actual salary
£23,000 - £25,000 FTE, depending on experience

London allowance
No

Hours per week for this role
35 hours or Job share possible

Working pattern
Full-time

Type of contract
Fixed term

End date of contract:
31/03/2025

Closing date for applications
14/08/2024

Closing time for applications
09:00

Link to application details
https://drive.google.com/drive/folders/1JiRYVprg1dabAbXFXXXoRl7_YVRFdynQ?usp=drive_link

It’s been said “Find a job you enjoy doing, and you will never work a day in your life”

Do you want to spend time with like minded colleagues making a purposeful difference to people across England and Wales? Do you want to work in a highly supportive and collaborative environment? If so, this could be the opportunity for you…

Citizens Advice Reading is delivering Help to Claim Universal Credit, as part of our national Help to Claim helpline and webchat service. You will be offering end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients.

We are looking for an adviser with good IT and telephone skills, as well as a commitment to the aims and principles of the Citizens Advice Service. Our service is free, independent, confidential and impartial. If you think this is for you then please click the above mentioned link & find out more.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.