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Telephone Debt & Energy Adviser

Position: Telephone Debt & Energy Adviser

Location: Plymouth (Hybrid work pattern with a mixture of office - Cobourg House, Plymouth)

Closing date: 25 July 2024

Role details

Job title: Telephone Debt & Energy Adviser
Location: Plymouth (Hybrid work pattern with a mixture of office - Cobourg House, Plymouth)
Salary: Starting at £24,300 
Once you have achieved initial training (this usually takes approximately 12-16 weeks).  (Salary scale £24,300- £25,600- £27,494.61 per annum)
Salary pro rata: No
London allowance: No
Hours per week: 37  (9am to 5pm Monday to Thursday and 9am to 4:30pm on Fridays)
Type of contract: Permanent
Closing date for applications: 25 July 2024
Closing time: 09:00
Interview date: 29 July 2024

  • We support a wide range of people to find a solution for their debt circumstances. Would you like to help people with debt, energy, and money worries? Why not consider joining our friendly advice team in a fast-paced target-driven environment, which provides debt advice service to clients?
  • This role is fully telephone based, with a mix of office and remote working. You will be advising clients with their debt & energy issues through a minimum of 9 advice appointments per week over the phone, helping them find solutions to their issues. There’s no ‘average’ call – advice is tailored, and each client is treated equally.
  • It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.