Skip to navigation Skip to content Skip to footer

We use cookies to improve your experience of our website. You can find out more or opt-out from some cookies.

Menu

Telephone Assessor

Position: Telephone Assessor

Location: Fleet, Hampshire

Closing date: 01 July 2024

Role details

Job title:
Telephone Assessor

Location:
Fleet, Hampshire

Salary:
£23,800 FTE

Salary pro rata:
Yes

London allowance:
No

Hours per week:
15 - 22.5

Type of contract:
Permanent

Closing date for applications:
01/07/2024

Closing time:
09:00

Link to job pack for application and more information:

https://citizensadvicehart.org.uk/working-for-citizens-advice-hart/telephone-assessor/

Can you create rapport easily with people over the phone? Can you talk with people who may be distressed? Are you able to find out what the problem is and what the individual might want and/or need help with? We need you to answer our Adviceline so we can help more people. We are looking for a new member of our core team who can provide advice and consistency on our telephone platform. This is an integral role which will include providing advice to clients by telephone, recording client cases within our client database and providing support to our volunteer and trainee telephone assessors. We prioritise learning and development to both fulfil individual potential and to meet our strategic plan objectives. We foster a supportive team approach reflected in our behaviours to each other including well-being and dignity at work. In our recent people survey 100% positively agreed we care about their well-being and they feel well informed and 100% of our staff would recommend working at Citizens Advice Hart. You could be a part of our team! Salary, hours and hybrid working negotiable for the right person.

Closing date: Monday 1 July 2024

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.