Contact Centre Assessors

Position: Contact Centre Assessors

Location: Dudley Office / Home Working

Closing date: 15 July 2024

Job title:
Contact Centre Assessors

Location:
Dudley Office / Home Working

Salary:
£22,071.08 - £23,151.48 FTE

Salary pro rata:
No

London allowance:
No

Hours per week:
18 Hours Per Week

Type of contract:
Fixed term

Closing date for applications:

15/07/2024

Closing time:

16:00

Link to job pack for application and more information:

https://www.citizensadvicedudley.org/vacancies/

Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking Contact Centre Assessors to join our dedicated team. FTC March 2025 x2 (Maternity Cover) Permanent Contract x1

Main Job Purpose

• To provide an effective and efficient assessment of client’s advice needs, on the telephone, by email and web chat in our Contact Centre
• Complete an initial assessment and use our advice framework to progress the client journey
• To help influence government and other organisation’s about how their decisions affect the clients we support by contributing to our Research and Campaigns agenda

We warmly welcome applicants from all diverse backgrounds, we are committed to building a workforce that reflects the diversity of the communities we serve. Join our amazing workforce and seize the opportunity to grow both personally and professionally whist making a positive impact in our communities.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.