Caseworker debt and/or benefit

Position: Caseworker debt and/or benefit

Location: Swansea and Neath Port Talbot

Closing date: 14 July 2024

Job title:
Caseworker debt and/or benefit

Location:
Swansea and Neath Port Talbot

Salary:
£26,001 - £27,051

Salary pro rata:
No

Hours per week:
22.5 - 37

Type of contract:
Permanent

Closing date for applications:
14/07/2024

Closing time:
23:59

Interview date:
19/07/2024

Link to job pack for application and/or an email address that candidates can contact for more information:

https://citizensadvicesnpt.org.uk/jobs/caseworker-july-2024/

Enter the text for your advert:

About us: Our team at Citizens Advice Swansea Neath Port Talbot help roughly 6000 people a year with over 18000 different issues. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. Roles: We need an experienced adviser to deliver specialist debt and/or welfare benefit advice to help people find a way forward by providing accurate, tailored and effective information and advice. Specific requirements: - Experience delivering benefit and debt advice with a particular focus on appealing benefits/ upper tribunals, debt relief orders and breathing space - Managing workloads and prioritising tasks - What you can bring to our organisation Trainees will be considered but trainee caseworkers must already have experience delivering advice and have prior knowledge of current debt and benefits areas You will also have strong IT skills and be able to communicate clearly and effectively face-to-face, in writing and over the phone. Benefits of working for us: - A positive working environment - Up to 30 days annual leave plus bank holidays - Additional leave for long service - 6% Employer pension contribution - Learning and development opportunities - Hybrid working - Staff Welfare programme - Family friendly policies - As much tea and coffee as you can drink, biscuits are optional How to apply: Please send us a CV and covering letter setting out how you meet the specific requirements above.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

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