Adviceline Assessor
Position: Adviceline Assessor
Location: London Borough of Hounslow / Hybrid / Remote
Closing date: 29 July 2024
Role details
Job title:
Adviceline Assessor
Location:
London Borough of Hounslow / Hybrid / Remote
Salary:
up to £24,000pa depending on experience
Salary pro rata:
No
London allowance:
No
Hours per week:
up to 37.5
Type of contract:
Fixed term
End date of contract:
31/07/2025
Closing date for applications:
29/07/2024
Link to job pack for application and more information:
https://hounslowcabs.org.uk/category/job/
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. In the backdrop of the current cost of living crisis, all our services are in high demand. To better serve our community, we want to increase our capacity for telephone support. We are looking for an Adviceline Agent, with the ability to take calls and provide information to our clients through our helpline.
In particular, the role requires you to:
- conduct a thorough exploration of the client’s problems over the phone in order to gain an accurate picture of their situation spot emergency issues and take appropriate action
- identify welfare benefits, grants, schemes and other sources of income that the client may be eligible for, using a benefit calculator where necessary.
- give comprehensive, reliable information and, if required, refer or signpost or book an appointment for the client, taking the most appropriate next step.
- write up case notes to Citizens Advice standards
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.