Advice Session Supervisor
Apply before 11.59pm on 1 November 2024.
Job summary
- Salary
- £31,000 to £33,000 (depending on experience)
- Location
- London Borough of Hounslow
- Workplace
- Hybrid working
- Contract
- Permanent
- Working pattern
- Flexible
- Hours per week
- up to 37.5
How to apply
You can check for more information and how to apply.
About the role
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, a vibrant, multicultural borough where we have been supporting over 15,000 clients a year. We have a wonderful team of volunteers and staff committed to do their best for anyone in need of our help. We are looking for an additional Advice Session Supervisor to join our team and increase our capacity to:
- supervise advice sessions, e.g. drop in sessions, face to face appointments
- supervise advisers working on helplines
- monitor advisers’ work at generalist level, checking cases
- ensure high quality of advice is maintained at all times
- promote and take up research & campaign work in accordance with the aims and principles of Citizens Advice
- advise clients and manage own casework if and when required
- carry out any other duties compatible with the role