Generalist adviser

This role offers the unique opportunity to make a tangible difference in the lives of individuals facing challenges, providing them with the guidance, support, and tools they need to navigate complex issues.

We are looking for an experienced adviser to join our existing team of passionate and dedicated advisers, caseworkers and financial capability workers to help people in Sefton with the problems they face.

The adviser will work in Bootle, providing general advice Sefton residents with mental health issues working in partnership with the Community Mental Health Teams and Mental Health Navigators in Sefton CVS.

Welfare benefits and universal credit are the dominant areas of advice needed, and the adviser will work closely with welfare rights, housing and money advice teams in Citizens Advice Sefton.

Empowering clients to understand and manage their situation is key, as is working with partner agencies and organisations to broaden access to our services and ensure holistic support. Your involvement will also extend to advocating for change based on client experiences and actively participating in the evolution of our services to meet emerging needs. Through your efforts, you will not only assist individuals in immediate need but also contribute to broader systemic improvements, enhancing our advice services for the future.