IT Support (job share) 18.5 hours

Citizens Advice Lancashire West are seeking an experienced professional to work as a job share partner to cover IT support at the beginning of the week. This role will work out of our Chorley and Leyland offices. We are seeking a flexible person who is prepared to work across multiple sites to support an established charity meet the IT needs of all its staff and volunteers. The work is varied: it can be practical in setting up a new member of staff, problem solving or developmental. Most staff use G-Suite.

This is a part time permanent role working Mondays (full day), Tuesdays (full day) and Wednesdays (morning) working 18.5 hours a week. The salary is £12,190.00 per annum.

Typical duties would include:

Data cleansing and reloading computers with Google and Windows systems

Using Google Admin to manage user accounts, device settings and organisational units

Preparing mobile devices for use by volunteers and staff

Installing and managing computers and printers on the network

Helping volunteers and staff with day to day IT issues such as password resets and finding shared files

Keeping inventory tidy, registering assets accurately and keeping up to date

Delivering one to one and group training regarding software, such as Google Docs and Office 365

Writing instructions about how to perform basic IT tasks to help volunteers and staff

Referring more complex issues/non routine requests to other technical support staff, national Citizens Advice IT Service Desk

Some skills required for the role include

Being confident when working with different colleagues face to face, by email and over the phone

Being able to communicate

Being organised

Being able to follow instructions

Ability to drive and use of a vehicle

Benefits that come with the role include:

21 days + 8 bank hols on a pro rata basis

Mileage allowance at 45 pence per mile (visits to other offices)

8% employer pension contribution

Salary Sacrifice with Employers NI contribution to your pension

Full paid Christmas Closedown (extra leave)

Employee Assistance Programme

Long service leave and birthday leave