Generalist Adviser

Hours: 18.5 hours per week

Salary: £25,723 to £28,122 per annum pro rata, dependent on experience

Contract: 12 month fixed term (potential to be extended)

Base: To be confirmed upon application. This is a hybrid role where working out of our main office sites across Derbyshire will be required

We have an exciting opportunity for a Generalist Adviser to join our existing advice services team who deliver advice to the public on a wide range of issues. The post will involve providing both face to face and telephone advice, predominantly supporting our Over 65’s project. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice. There is flexibility in this role which allows for some remote/home working where appropriate.

Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving, energy and/or welfare benefits is desirable but not essential. Full training, support and coaching will be provided.

To view and download the recruitment pack visit: www.citizensadvicederbyshiredistricts.org.uk/vacancies/

Please send a CV with a completed application form to hr@ddcab.org.uk

Closing date for applications: 9am, 8 November 2024

Interview date: week commencing 11 November 2024

For further details about the role, please contact Richard Crowther on: richard.crowther@ddcab.org.uk