Chat with us online about debt

You can talk about your debt issue with a trained adviser online. We’ll try to help you solve your problem or make good progress towards it. In some cases, we might need to send you to your local Citizens Advice or a specialist organisation.

Chat is usually available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday. It's not available on public holidays.

If your issue isn't about money or debt, you can talk to us on our main chat page.

To connect you to the right adviser, we’ll ask you for a few details, including your postcode.

If no one’s available, we’ll try to take a message so we can get back to you by email. Unfortunately we can’t always do this when it’s especially busy.

Problems with chat

It might take a few minutes to connect you to an adviser. We’ll let you know if the right kind of adviser isn’t available.

If we ask you to leave a message, an adviser should reply within 4 working days. If you don’t get a reply, check your spam or junk folder.

Some ‘ad blocker’ software stops chat working. If you use an ad blocker, make sure to add citizensadvice.org.uk as a trusted site.

How to complain

You can make a complaint if you're unhappy with the service provided.

Check our privacy policy

Check our privacy policy for how we use and store your personal information.

Check our behaviour policy

Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.

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