Swansea Office
Address
Second Floor
City Gates
50a Wind Street
Swansea
SA1 1EE
How to get support
Call us
Visit our website
https://citizensadvicesnpt.org.uk/contact/get-in-touch/
Getting in touch by phone
PLEASE NOTE: calls often overflow to a member of another office or the national call centre and you will not be talking to someone from the local office.
| Day | Time |
|---|---|
| Monday | 9am to 3pm |
| Tuesday | 9am to 3pm |
| Wednesday | 9am to midday |
| Thursday | 9am to 3pm |
| Friday | 9am to 3pm |
Visiting us in person
Change to walk in hours from October 2024 is in force.
Please note: we limit clients at the walk in session based on our capacity. Please refer to website for other contact methods
Check if you need to book an appointment
You'll need to contact us to find out about options for visiting the office.
| Day | Time |
|---|---|
| Monday | 9.30am to 12.30pm |
| Tuesday | 9.30am to 12.30pm |
| Friday | 9.30am to 12.30pm |
Accessibility
- External handrails
- Wheelchair accessible
- Wheelchair toilet
Check other support locations
More information about our service
We are closed for UK Bank Holidays and the festive period between Christmas Eve and New Years Day
We are always available via the following access methods:
1. Go online: www.citizensadvice.org.uk or www.citizensadvicesnpt.org.uk. Get advice and information, including template letters and guidance on completing forms
2. Call us free: 0808 278 7926. During busy times you may be waiting longer than expected
3. Use our contact form via our website https://citizensadvicesnpt.org.uk/contact/get-in-touch/ (local residents in Swansea Neath and Port Talbot only).
We will help you assess your issue and guide you through the next steps. This may be an appointment with an adviser or signposting you to more specific help with someone else.
If you can't get in touch with your nearest Citizens Advice
You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser..