Epping Forest District Citizens Advice (Epping)

Our Adviceline is open during the following times:
Tues - 9.30am - 2.30pm
Wed - 9.30am - 2.30pm
Thurs - 9.30am - 2.30pm
During busy times there is an option to leave a voicemail message.

You'll need to contact us to find out about options for visiting the office.

Citizens Advice Epping Forest District(CAEFD) offers free confidential, impartial advice across the Epping Forest District on a range of issues such as access to benefits, debt management, employment and housing. Our services are available to all adults living or working in the district.
We offer a telephone first service using our local freephone Adviceline number which is 0808 278 7855. The service is available each Tuesday, Wednesday, Thursday from 9.30 am to 2.30 pm. Appointments may be arranged after a telephone consultation.

Our in person outreach sites are located at the Epping Civic Offices Community Hub with other key providers every Thursday 10am to 2pm, Waltham Abbey Leisure Centre, with other key service providers every Tuesday between 9.30am and 12.30pm. We offer advice and support to residents in the Epping Forest District who are struggling with Debt, Wellbeing, Housing, Energy and other Benefit related issues.

If you need help with a consumer issue, call our helpline 0808 223 1133 if you have a consumer issue like broken or faulty goods, or problems with energy, water or post

If you need help with your new claim for Universal credit please contact our National Help to Claim team on 0800 144 8 444 or webchat via www.citizensadvice.org.uk