These details will appear on your letter.
Put your street, town and postcode on different lines.
If it’s not a UK number, include the country code. If it’s a landline, include your area code.
For example, Virgin Mobile or Talk Talk.
Put the street, town and postcode on different lines.
If you selected no, leave this blank.
Enter your account number.
You might have a separate reference number, for example, if you’ve already written to the creditor and they gave you a reference number in their reply.
Say which charges aren’t right and why, or what the problem is with cancelling the contract. Include details like names, dates or time frames if you know them. If there’s more than 1 problem, put them on different lines or in a numbered list.
For example ‘I would like you to inform me what action you will take to investigate the problem’. If there’s more than 1 outcome you want to happen, put them on different lines or in a numbered list.
Fill in this section if you have complained about this problem before. If this is your first complaint, leave this section blank
Add the date you first contacted the company about your complaint.
If you select an option by mistake, change your selection to 'Not applicable'.
For example ‘11 March 2022’.
If you don’t want to send anything, leave this blank.
For example, ‘a copy of the bill’, or ‘a screenshot of my online account showing the charges I’m disputing’. If there’s more than 1, put them on different lines or in a numbered list.