Letter to complain to a phone company about cashback

This advice applies to Scotland. See advice for See advice for England, See advice for Northern Ireland, See advice for Wales

Use this letter to complain to a phone company that hasn't given you the cashback they promised.

Sam Hoolin

8 Park Avenue
Arlton
AL1 4CA

sam123@mail.com

01632 960001

EZFone

24 Station Road
Giltham
GT16 3LP

21 November 2024

To whom it may concern,

Account number: 567812-34

Re: Mobile Phone Contract

On 10 December 2022, I entered into a mobile phone contract with you. An essential term of the agreement was that your company would credit me with the following cashback deal:

£30 refund per month for a 6-month period.

To date you have not honoured the agreement. I am now giving you 14 days to provide the cashback as agreed. If the cashback is not provided I will consider you in breach of contract and may take further action.

Yours faithfully,

Sam Hoolin