Letter to ask for a refund or alternative when a package holiday is changed

This advice applies to Scotland. See advice for See advice for England, See advice for Northern Ireland, See advice for Wales

Use this letter if a package holiday you've booked has been changed and you want to either:

cancel it and ask for a refund
switch to an alternative holiday

Sam Hoolin

8 Park Avenue
Arlton
AL1 4CA

sam123@mail.com

01632 960001

Sunny Getaways

24 Station Road
Giltham
GT16 3LP

23 November 2024

Booking reference: 123456789

To whom it may concern,

Re: The Package Travel and Linked Travel Arrangements Regulations 2018

On 8 August 2022 we agreed a contract for:

Two-week adventure break in Grand Canaria

I now find the holiday has changed:

The white water rafting has been replaced by abseiling and the rock climbing has been switched to pony-trekking.

This constitutes a ’significant change' for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018. I request that you offer me a suitable alternative package.

Please contact me within 14 days with your proposals to do this.

Yours faithfully,

Sam Hoolin