Common scams

A scam is a type of fraud where someone steals your money or information. The most common scams are online, but you can be targeted by post or with a text message or a phone call.

TV Licensing scam emails and texts

Scam TV Licensing emails use subject lines like 'correct your licensing information' or 'your bank declined the latest direct debit'. They often try and convince you to hand over personal information such as bank details. 

If you’re unsure about a TV licence email, check the list of common signs of a scam on the TV Licensing website. 

Scam TV Licensing texts may ask for personal information such as bank details or your security code. Find out how to identify a scam text on the TV Licensing website.

If you have entered bank details, you should contact your bank immediately. You can also contact the Police on 101.

HMRC scam texts

HMRC scams texts can say something like 'HMRC have determined that you are eligible to receive a tax refund of 228.37 GDP'. The text may include a link which takes you to a fake website, which looks the same as the UK Government website.

You can report HMRC scam texts directly to HMRC using the details on the HMRC website.

If you have entered bank details, you should contact your bank immediately. You can also contact the Police on 101.

PayPal scam emails

You may have received a scam email from PayPal about 'suspicious activity on your account'. Other common scams tell you that your account has been suspended or that you are due a refund.

A quick way to identify a scam email is to check the sender’s email address. If it’s something like zxk1942R3@gmail.com, it’s a scam. You can find more ways to check for scams on the PayPal website.

If you have entered sensitive information or bank details, you should change your password and security question as soon as possible. You should also report it to PayPal and your bank. You can also contact the Police on 101.

Scam bank text messages 

Scam bank texts may ask you to call a number or visit a website to verify your details. A bogus text may also ask you for a pin or passcode, or tell you that you are due a refund. The message will try to alarm you and make you act quickly.

Find more information about how to spot a scam bank text on the Police Scotland website.

If you receive a scam bank text, avoid clicking on any links in the message and contact your bank as soon as possible. Most banks have a dedicated scam service that will be able to help. You can also contact the Police on 101.

Dating and romance scams

Dating scams often start with a sad or 'hard luck' story. Once they’ve gained your trust, or declare their love, they may ask for money or gifts.

It can be difficult to spot a dating scam so it may be worth sharing your experience with a friend or a relative to get their opinion. There is more advice about avoiding dating scams on the Get Safe Online website.

If you’re suspicious, report the person to the dating website you’re using. You can also contact the Police on 101.