Help to travel if you're disabled

Train travel if you’re disabled  

If you need help with your train journey, you should contact the train company. They can help you with things like:  

• navigating the station  

• getting on or off the train  

• meeting you from your train and taking you to your next train or the exit  

• arranging a ramp on or off your train  

• carrying your luggage. 

You can read more about how to get help with your train journey on the ScotRail website. 

Buses and coaches that must be accessible if you're disabled 

It's the law in Scotland for most buses and coaches to be accessible for disabled passengers, depending on the size, age and purpose of the bus. Only buses that can carry 22 passengers or more have to be accessible. As a general rule, all single and double deckers, like the ones operating in towns and cities, must be accessible.   

If you want to check which bus services are accessible for disabled travellers in your area, you should contact your local council’s public transport line.  

Buses covered by the law must have:  

• space for a standard wheelchair  

• a boarding device for wheelchair users to get on and off, such as a ramp  

• a minimum number of priority seats for disabled passengers  

• handrails to assist disabled people  

• colour contrasting handrails and steps to help partially sighted people  

• easy to use bell pushes  

• equipment to display the route and destination.  

Travelling by bus or coach in a wheelchair 

As a wheelchair user you should be able to travel by bus if there is a wheelchair space available and the bus is not full. But you might find you can’t if:  

• your chair is very heavy or very big (taking up a space – when you are in it – of more than 700 mm wide or 1200 mm long)  

• you need to travel with your legs fully extended or the backrest reclined and there is not enough space on the vehicle to allow for this  

• your wheelchair isn't safe.  

Make sure your wheelchair is safe 

Your wheelchair must be in a safe condition to travel or the bus or coach company might not let you travel in case you hurt yourself or other passengers.  

If you have a powered chair you must make sure that the battery is secure.  

If your chair has adjustable kerb climbers, you should check that they are set so that they do not catch on the ramp.  

The bus company has the right to refuse to let you travel if they believe that your wheelchair is not in a safe condition.  

It is a good idea to check whether your wheelchair can be carried by the bus operator before you travel. The company might have health and safety regulations in place about this.   

Prams or pushchairs in the wheelchair space 

Wheelchair users should be given priority over pushchair users. If there's a pushchair in the wheelchair space, when you try to board the bus, the driver should ask the pushchair user to move. However if the pushchair user refuses to move the driver can not force them to do so.   

Asking for help getting on and off the bus 

Some buses will be fitted with:  

• a portable ramp  

• steps  

• vehicle lowering systems.  

If you want the driver or conductor to physically help you get on or off a bus you should ask for assistance. The driver or conductor should help but they can refuse if they have health and safety concerns.   

You could use an Extra Help to Travel card when you travel to show what your needs are. Give one of these to the driver and/or other passengers. You can get an Extra Help to Travel card on the First bus website.    

If you're unhappy with a bus service 

If you are dissatisfied with access to your bus service or the way you were treated by staff you can make a complaint. If you feel you've been treated unfairly because you’re disabled, you might want to take action for discrimination.   

You can also alert the Mobility and Access Committee for Scotland (MACS) to your issue. MACS raises awareness about the transport needs of disabled people but it won't be able to help resolve your particular case.  

Travel help from other organisations 

Disability Information Scotland  

Disability Information Scotland can provide travel and transport advice, including information about:  

• choosing a mobility scooter or electric wheelchair  

• using international Disability Parking Permits in Scotland  

• travel concessions  

• Blue Badges and car parking 

• getting a disabled parking space outside your home. 

Help with travel costs

If you’re struggling with the cost of transport, find out how you can get help with travel costs if you’re older or disabled.