Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Get Smarter: Ensuring people benefit from Smart Meters
Quantitative research examining consumer experience of and attitudes toward smart meters. Highlights the issues consumers are facing and proposes how to address them and achieve the goals of the smart meter rollout.
Don’t settle for second best: Ensuring energy market reforms stack up for people
![Cover page of the 'Don't settle for second best' report](https://images.ctfassets.net/mfz4nbgura3g/25E8P8XATiyb9zBnccq0tH/9f072ef781550200007711555fdd9b9f/Don-t_settle_for_second_best_thumbnail.png?f=faces&fit=fill&h=600&w=800)
A net zero power system will mean households and businesses can cut costs by using energy at times when renewable generation is abundant and cheap. This report sets out how to maximise these benefits, and tackle emerging risks.
The debt protection gap
This report identifies good practice and policy solutions to improve support for consumers in debt.
Shock Proof: Breaking the cycle of winter energy crises
The energy affordability crisis isn’t over - over 2 million people will disconnect this winter. We set out how targeted bill support can break the cycle.
Latest blogs
Blog: Complaints figures drive customer service in energy market to new lows
Our latest Energy Supplier Star Rating shows customer service across the energy sector remains at low levels - underscoring the urgent need for industry reform.
Blog: The energy affordability crisis is far from over
At Citizens Advice we're speaking to more and more people who are struggling with energy affordability. But existing bill support schemes are falling short of what’s needed - fixing this must be a priority of the next government.
Blog: AI and Energy: What does the future hold?
AI poses many questions Citizens Advice's work: how will AI affect the way services are delivered? Will AI break down or reinforce unequal power relations in essential markets? And what does it mean to be a consumer advocate in an AI-enabled world?