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How decision trees are built in Contentful

This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales

A decision tree is made up of:

  • questions the client answers

  • results pages

This is how it looks for the user:

Side by side view of a decision tree. The question asks ‘Did you sign the agreement?’ with radio buttons for ‘Yes’ and ‘No’. In the next panel, the results page gives advice based on the client’s response to the question.

In Contentful, it’s made up of:

  • a decision tree entry

  • questions

  • answers

  • results

  • email format

A decision tree entry in Contentful. The entry is annotated with a blue rectangle to show the questions, answers and results, and the email format.

You can either:

  • create a new decision tree

  • edit an existing one

Create a new decision tree

Find out how to create a new decision tree entry.

Find an existing decision tree

Go to the 'Content' tab in the top menu bar.

Screenshot of Contentful menu bar. The tab 'Content' is annotated with a blue rectangle.

You'll see a list of all the content items in Contentful, with a search bar at the top of the page.

Change the ‘Content type’ filter to ‘decision tree’. Then search for the letter name in the search bar.

Searchbar and content type filter annotated with a blue rectangle. It's filtering by decision tree.

Open the decision tree entry by clicking on the name of the entry. You can also open it with the 3 dot menu on the right. Click ‘Edit entry’.

Editing the decision tree entry. The entry name and 3 dot menu are annotated with a blue rectangle. The 3 dot menu is open and the options include 'Edit entry'.

Once you’re in the decision tree entry, you can:

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