Get housing help if you’re leaving or have left the armed forces
This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales
This information applies to:
people who will soon be leaving the armed forces
people who used to serve in the armed forces (veterans)
the dependants of people who will soon be leaving the armed forces and veterans
If you have housing questions or problems, there is help available for you if you are in the armed forces, a veteran or a family member of someone in the armed forces or a veteran.
You can use this information to find out about the help available to you, depending on your situation. You can also use this information to find out about organisations that can help you with your housing needs.
Help you can get with housing before you leave the services
If you are leaving the armed forces you have the right to help with finding somewhere to live.
You can get help through the Joint Service Housing Advice Office (JSHAO).
They provide information and advice for you and your dependants, especially if you are about to return to civilian life. If you are a veteran currently living in armed forces housing, they can help you move out and find a civilian home.
You can contact JSHAO in the following ways:
Joint Service Housing Advice Office (JSHAO)
Floor 2, Zone 2
Montgomery House
Queen's Avenue
Aldershot
Hampshire
GU11 2JN
Advice line: 07814 612120
Email: RC-Pers-JSHAO-0Mailbox@mod.gov.uk
Website: www.gov.uk
If you need specially adapted accommodation, for example, because you are disabled or have a disabled child, you can apply to have your details entered on to one or more Accessible Housing Registers.
Help you can get with finding a home as a veteran
If you are a veteran, you can get help to find somewhere to live from your local council. They can give you free advice on housing options, and advice if you are homeless or threatened with homelessness.
You can find details of your local council on the GOV.UK website at www.gov.uk.
You can get a referral to a service that supports veterans at risk of or experiencing homelessness. The service is called Op FORTITUDE.
You can refer yourself, or get a referral from:
a member of the public
homelessness or veteran charities
your local council
prison and probation services
Defence Transition Services (DTS)
Op FORTITUDE will assess:
your immediate safety
your current housing situation and location
your housing needs - for example adaptations, size of property and location
They'll also assess if you need help with things like setting up utilities, budgeting and help claiming benefits.
Op FORTITUDE will match you with supported housing or help you stay in your current housing. Supported housing is accommodation where residents get support, supervision or care. It aims to help people live as independently as possible.
Op FORTITUDE can also make referrals to veteran charities for other forms of support.
Op FORTITUDE
Telephone: 0800 952 0774
Calls to this number are free from mobiles and landlines.
Online referral form: www.riv.org.uk/opfortitude
If you're homeless
If you don't have anywhere to live, you can get help from your local council.
The council has a legal duty to provide help to certain people who are homeless or threatened with homelessness. When deciding if there is a legal duty to help you, one of the things the council will look at is whether you have a priority need.
You'll have a priority need if you are vulnerable because of your time in the armed forces.
Get advice on applying for homeless help from the council.
If you have nowhere to live, you can get help and advice from an experienced adviser, for example at your local Citizens Advice.
If you're a disabled veteran
If you need everyday help, or help with things like adaptations to your home, you may get this from your local council or the welfare service of Veterans UK.
You can find more information about help available for disabled people on GOV.UK.
You can find out about the help available from Veterans UK on their website or call the helpline on 0808 1914218.
Check your local council's website to find out what services they offer. You can find your local council on GOV.UK.
You may also be able to get help from some veterans' organisations.
Care homes for veterans
There are a number of care homes available just for elderly and disabled veterans.
You can find out more information and advice about this from the Royal British Legion.
Their contact details are:
Royal British Legion
199 Borough High Street
London
SE1 1AA
Legionline helpline: 0808 802 8080 (open 7 days a week, 8.00am-8.00pm)
Tel: 020 3207 2100 (office)
E-mail: info@britishlegion.org.uk
Website: www.britishlegion.org.uk
For more information about housing options for older and disabled people, see Care homes.
Further help
More information for the armed forces, veterans and their families
For more financial information, see Benefits and concessions for the Armed Forces, veterans and their families.
For more pensions information, see Pension and compensation schemes for the Armed Forces, veterans and their families.
For more information on housing, see the Housing section.
Armed Forces Covenant
The Armed Forces Covenant provides support to service personnel, veterans and their families. The Covenant campaigns for fair access to government and commercial services such as healthcare and education. Find out more about the Covenant on their website.
Seafarers' Advice & Information Line (SAIL)
SAIL is a UK-wide Citizens Advice service dedicated to serving and veteran Royal Navy personnel and their families. They offer free housing advice and support.
Seafarers' Advice & Information Line (SAIL)
Phone: free on 0800 160 1842 (Monday to Friday 10am to 4pm - or you can leave a message outside these hours)
Email: advice@sailine.org.uk
Website: www.sailine.org.uk
Royal British Legion
The Royal British Legion provides advice and information for all veterans and their dependants. You can get advice by contacting them at:
Royal British Legion
199 Borough High Street
London
SE1 1AA
Legionline helpline: 0808 802 8080 (open 7 days a week, 8.00am-8.00pm)
Tel: 020 3207 2100 (office)
E-mail: info@britishlegion.org.uk
Website: www.britishlegion.org.uk
They have a number of care homes for veterans and their dependants.
The Royal British Legion also provide a list of other housing options available for veterans.
Royal British Legion Industries
Royal British Legion Industries (RBLI) provides advice and support with housing and care for people leaving the armed forces, veterans and their families. They offer a number of family housing schemes, assisted living schemes, and supported housing.
Their contact details are:
Veterans UK
Veterans UK, which is an Agency of the Ministry of Defence (MOD), is the sole Government-funded source of help and advice for veterans. Its website has a lot of useful information for veterans and their families, including on welfare support and other specialist support programmes that are available to veterans. It also provides links to many other veterans organisations.
Veterans UK also runs a free helpline for veterans, which gives advice on many topics.
The contact details of Veterans UK are:
Veterans UK
Ministry of Defence
Norcross
Thornton Cleveleys
Lancashire
FY5 3WP
Veterans UK helpline: 0808 1914 2 18 (Monday to Thursday from 7:30am to 6:30pm: Friday from 7:30am to 5:00pm)
Textphone: 01253 866 043
Bereavement line: 0800 169 3458
Email: veterans-uk@mod.uk
Website: www.gov.uk/veterans-uk
Sir Oswald Stoll Foundation
The Sir Oswald Stoll Foundation provides housing and support to vulnerable and disabled veterans and their dependants.
If you are offered a place in one of their homes, they provide a home for life if you need it, or help to find training and work to get back to independent living.
You can find out more about the services they offer by contacting them at:
Sir Oswald Stoll Foundation
446 Fulham Road
London
SW6 1DT
Telephone: 0207 385 2110
Website: www.stoll.org.uk
Soldiers, Sailors, Airmen and Families Association Forces Help
If you are serving in the armed forces, a veteran or the dependant of those serving and veterans, you can get free housing advice from the Soldiers, Sailors, Airmen and Families Association (SSAFA) Forces Help.
They provide advice and assistance to those eligible for help. They also provide some housing facilities.
They also provide help to people who are homeless.
You can find out more information by contacting the housing advisor at:
Soldiers, Sailors, Airmen and Families Association (SSAFA) Forces Help
Telephone: 0800 260 67 67
Email: housing@ssafa.org.uk
Website: www.ssafa.org.uk
Veterans Aid
If you are homeless, or are likely to become homeless, you can get help from Veterans Aid.
They can provide direct and immediate help to vulnerable veterans with finding hostel accommodation.
You can find out more information by contacting them at:
Veterans Aid
40 Buckingham Palace Road
Victoria
London
SW1W 0RE
Tel: 0800 012 6867
Fax: 020 7630 6784
Email: info@veterans-aid.net
Website: www.veterans-aid.net/
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