Managing affairs for someone else

This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales

Managing someone else's affairs can mean a number of things, including:

looking after their bank accounts, savings, investments or other financial affairs
buying and selling property on their behalf
claiming and spending welfare benefits on their behalf
deciding where they live
making decisions about their day-to-day personal care or health care

You might want to manage someone else's affairs because they:

are ill or disabled, either temporarily or on a long-term basis
are out of the country for a while
are unable to make decisions for themselves, because of mental illness or other reasons

If you’re a parent or carer managing the affairs of a person aged 14 to 25 years, things can be more complicated. Get help with managing the affairs for a young adult on GOV.UK.

Different ways of managing someone's affairs

There are different ways of managing someone’s affairs. Choosing the right one will depend mainly on the circumstances of the person whose affairs you want to manage, and whether or not they have mental capacity – see under heading When does someone lack mental capacity?

You can look after someone's affairs in one of the following ways:

with a letter or a third party mandate to deal with a bank, building society or other financial account – see Bank and building society accounts
as an agent or appointee to deal with someone's welfare benefits or tax credits – see Welfare benefits and tax credits
with a power of attorney. There are different types of power of attorney – see Power of attorney
as a deputy appointed by the Court of Protection – check under Who can make decisions when someone loses mental capacity and there's no power of attorney

Bank and building society accounts

If all you need is for someone to be able, temporarily, to operate a bank account for you, you can just write to your bank. Many banks have their own form, called a form for third party mandate, which they will ask you to complete and return to them.

However, if you need someone to be able to operate more than one account for you, or you need someone to manage your financial affairs on a more long-term basis, you might want to think about making a power of attorney – see under power of attorney.

Welfare benefits and tax credits

If you are unable to collect your benefits or tax credits for any reason, you might want someone else to collect them for you.

If the benefits or tax credits are paid into a bank or building society account, contact the bank or building society to arrange for someone else to collect them. You might have to fill out a third party mandate – see Bank and building society accounts above.

If your benefits or tax credits are normally paid by cheque, you can fill in the back of the cheque to allow someone else to cash it for you. If you want someone to cash a benefit or tax credits cheque for you on a regular basis, you should contact the office that deals with your benefits or tax credits payments to let them know.

You might need someone to deal with all aspects of your benefits or tax credits case, not just collecting payments. This could involve doing things such as:

filling in claim forms
answering queries and letters
informing benefit or tax credit offices about any changes of circumstances

If this is the case, you can ask for someone else, usually a relative but sometimes a friend or neighbour, to be made your appointee. You should contact the office which deals with your benefits or tax credits. You will need to fill in an application form, and someone will arrange to visit you and the person you want to act on your behalf.

You can also arrange for someone to deal with your benefits or tax credits case by giving them power of attorney.

Power of attorney

When someone makes a power of attorney, they appoint someone else to act on their behalf. The person making the power of attorney is called a donor and the person appointed to act on their behalf is called an attorney.

A power of attorney gives the attorney the legal authority to deal with third parties such as banks or the local council.

Some types of power of attorney also give the attorney the legal power to make a decision on behalf of someone else such as where they should live or whether they should see a doctor.

In order to make a power of attorney, you must be capable of making decisions for yourself. This is called having mental capacity – check the section on this page under the heading When does someone lack mental capacity?

There are three types of power of attorney. These are:

ordinary power of attorney
lasting power of attorney
enduring power of attorney

Check if someone already has power of attorney

To find out if someone already has power of attorney, you can fill in form OPG100. Download form OPG100 from GOV.UK.

Send the completed form to the Office of the Public Guardian. Use the address on the form.

Ordinary power of attorney

If you want someone to look after your financial affairs for a temporary period, you can give them an ordinary power of attorney. You might want to give someone an ordinary power of attorney if:

you have a physical illness
you have an accident which leads to physical injury
you are abroad for a long period of time

You should not use an ordinary power of attorney if:

you have been diagnosed with a mental health problem or other disease which can lead to mental incapacity
you think you may develop a mental health problem or other disease which can lead to mental incapacity

This is because you won't be able to continue using an ordinary power of attorney if you lose your mental capacity.

You can make a lasting power of attorney (LPA) in case you lose your mental capacity.

For more information about LPAs, see Lasting power of attorney.

For more information about mental capacity, see When does someone lack mental capacity?

How to grant an ordinary power of attorney

You can give someone power of attorney to deal with all your financial affairs or only certain matters, for example to buy and sell property or change investments. You can also give someone power of attorney for a fixed period of time, for example just for six months.

An ordinary power of attorney which only gives authority to deal with certain matters is also known as a limited power of attorney. If you want to make a limited power of attorney you should make sure that it is drawn up very carefully so that the attorney is very clear about what authority they have to deal with your affairs.

There is a standard form of words to use if you want to grant an ordinary power of attorney. If you want to grant an ordinary power of attorney, you can talk to an adviser.

You can also:

Lasting power of attorney

If you want someone to look after your affairs for a long period of time, you can give them a lasting power of attorney (LPA). An LPA is different from an ordinary power of attorney because:

you can make an LPA which looks after your health and care decisions and one to look after your property and financial affairs
an LPA must be registered before it can be used
an LPA lets you choose people to look after your affairs if you lose mental capacity

The LPA replaces the enduring power of attorney (EPA) – see under heading Enduring power of attorney.

When to make a lasting power of attorney

Anyone can make an LPA in case they ever lose mental capacity. This doesn’t mean you’re expecting it to happen, it’s something you might want to do in case something happens in the future.

The kinds of illness which might prevent you from making decisions for yourself include:

dementia
mental health problems
brain injury
alcohol or drug misuse
the side-effects of medical treatment

You must make an LPA whilst you are still capable of making decisions for yourself. This is called having mental capacity – see under heading When does someone lack mental capacity?

If you want to look after the affairs of someone who has already lost their mental capacity and does not already have either a registered LPA or an EPA, see under heading Who can make decisions when someone loses mental capacity and there's no power of attorney?

Types of lasting power of attorney

There are two types of LPA:

property and financial affairs LPA
health and welfare LPA

You don't have to make both types of LPA at the same time.

Property and financial affairs lasting power of attorney

A property and financial affairs LPA can give someone the authority to deal with and make decisions about things like:

buying or selling property
bank, building society and other financial accounts
welfare benefits or tax credits
tax affairs
debts

You can give someone power of attorney to deal with all your property and financial affairs or only certain things, for example, to operate a bank account, to buy and sell property or change investments. If you want to make an LPA which only deals with certain matters, you should make sure that it is drawn up very carefully so that the attorney is very clear about what authority they have to deal with your affairs.

A property and financial affairs LPA must be registered before it can be used. However, you don't have to wait until someone loses their mental capacity before using it. A property and financial affairs LPA will come into effect as soon as it is registered. This means that the attorney will be able to start making decisions about your property and financial affairs straight away, even if you are still capable of making your own decisions. If you don't want the attorney to be able to make decisions about your affairs straight away, you should make sure that the LPA says this.

The LPA must always include authority for the attorney to make decisions once the donor has lost their mental capacity.

Health and welfare lasting power of attorney

An LPA about health and welfare can give someone authority to deal with and make decisions about things like:

where you live
your day-to-day care, including what you wear and what you eat
your healthcare treatment
what contact, if any, you should have with certain other people

You can make a health and welfare LPA which deals with all aspects of your personal welfare, or only certain things.

It's not possible to use a health and welfare LPA until the person who made it has lost their mental capacity. The LPA must be registered before it can be used.

Make a lasting power of attorney

You must make an LPA whilst you're still able to make decisions for yourself. You should choose the person who you want to look after your affairs very carefully. The person you choose to look after your affairs is called an attorney. See under heading General rules about power of attorney for more information about this.

There are two ways you can make an LPA. You can:

make a lasting power of attorney on GOV.UK
download the forms - you’ll need to fill them in, then print them off and sign them

There is one form for a property and affairs LPA and a different form for a health and welfare LPA. If you want someone to look after your financial affairs and your health and welfare, you will need to make two separate LPAs and fill in both forms.

There are notes which come with the forms which tell you exactly what to do. You should read these very carefully.

Register a lasting power of attorney

Once you've filled in these forms, you will need to register the LPA with the Office of the Public Guardian. If you're the donor and you still have mental capacity, you can apply to register the LPA yourself. The person named as your attorney can also apply to register the LPA. They can do this at any time, whether you have lost mental capacity or not.

To register the LPA, send the completed form to the Office of the Public Guardian. If you need to pay a registration fee, you'll need to send it with your completed form.

Office of the Public Guardian

PO Box 16185

Birmingham

B2 2WH

Telephone: 0300 456 0300

Textphone: 0115 934 2778

9am to 5pm, Mondays, Tuesdays, Thursdays and Fridays

10am to 5pm, Wednesdays

Fax: 0870 739 5780

Email: customerservices@publicguardian.gov.uk

Website: https://www.gov.uk/government/organisations/office-of-the-public-guardian

If you make both types of LPA, you will need to pay two lots of fees. Some people don't have to pay any registration fees. You can find out how much an LPA costs on GOV.UK.

If the LPA has been correctly completed and there are no objections to the registration after people have been notified, the Public Guardian must register it.

It takes around 20 weeks for the Public Guardian to register the LPA. They must notify the donor and any attorneys that they have registered the LPA.

You can use the LPA once it has been registered. You can now register the LPA with anyone who needs it - for example banks or doctors.

End a lasting power of attorney

There are a number of ways to bring an LPA to an end. These include:

the person who made the LPA (the donor) can cancel it if they still have mental capacity - details of how to end a lasting power of attorney are available on GOV.UK
the attorney can say they no longer want to be an attorney - they must do this on form LPA 005 which is sent to the donor, the Office of the Public Guardian, and any other attorneys.

An LPA will also come to an end when the donor dies. A property and financial affairs LPA will come to an end if either the donor or an attorney becomes bankrupt.

You can choose to end part of an LPA. For example, you might want to remove one attorney. You need to do a ‘deed of partial revocation’. You should get specialist advice to do this. You can:

Redirecting mail

You might want to use an LPA to redirect somebody’s mail, if they're finding it difficult to manage bills they get.

You can redirect the post of someone you have an LPA for by filling in a 'special circumstances' form. You can do this at a post office or get a special circumstances form on the Royal Mail website. Select ‘Apply for someone else’ to find the form.

Send the completed form to:

Royal Mail Redirection Centre

Cooper House

Lakeside

Festival Way

Stoke on Trent

ST1 5RY

You’ll have to pay to redirect the post - you can find out how much it will cost on the Royal Mail website.

Enduring power of attorney

What is an enduring power of attorney

Before 1 October 2007, it was possible to make an enduring power of attorney (EPA) to manage someone's property or financial affairs. An EPA could be used before someone lost their mental capacity or after they lost their mental capacity once the EPA had been registered.

It is no longer possible to make a new EPA. However, if an EPA was made before 1 October 2007, it can still be registered and, if it is already registered, it will still be valid.

If you want to manage the affairs of someone who you think might lose their mental capacity and you don't already have an EPA, a lasting power of attorney should be used.

Even if you already have an EPA, it can only be used to look after someone's property and financial affairs, not their personal welfare. If you want power of attorney to look after someone's personal welfare, you may be able to take out a personal welfare lasting power of attorney.

For information about lasting power of attorney, see under heading Lasting power of attorney. For information about mental capacity, see under heading When does someone lack mental capacity?

Registering an enduring power of attorney

To continue using an EPA after someone has lost their mental capacity, the EPA must first be registered with the Office of the Public Guardian. The EPA must be registered by the person who will be managing someone else's affairs (the attorney). Before you register the EPA, you must notify certain people that you are going to register it. This is done on a form which you must send to all the following people:

the person whose affairs you are going to manage (the donor)
any other attorneys if there are more than one
at least three of the donor’s nearest relatives.

Once you have given this notice, you can apply to register the EPA on form EP2PG to the Office of the Public Guardian. There is a registration fee, although some people won't have to pay it. You can find out the latest information about fees from the Ministry of Justice website at www.justice.gov.uk.

Check if you can get a refund and how to claim it on GOV.UK

How to end an enduring power of attorney

There are a number of ways to bring an EPA to an end. These include:

the donor can cancel it. They can only do this if they still have mental capacity
an attorney can say they no longer want to be an attorney
with a court order
the Court of Protection can end an EPA if they think an attorney abused their position or if they think a donor made the EPA because of fraud or excessive pressure

If you want a lasting power of attorney instead

If you still have mental capacity, you can end your EPA and make a Lasting Power of Attorney (LPA) instead.

If the EPA is not registered, you can just destroy it. You can then complete an LPA form and apply for this to be registered – see under Lasting power of attorney. Unlike an EPA, an LPA is not valid unless it has been registered.

If the EPA is registered, you can end it. You can then make an LPA.

You can also cancel the EPA as part of your new LPA application, but this needs to be specifically worded in the LPA application. If you want to do this, you should get legal advice. You can:

Alternatively, you could keep your EPA but make and register an LPA to deal with your personal welfare in case you lose your mental capacity. EPAs can't be used to look after someone's personal welfare.

General rules about power of attorney

There are some general rules which apply to all the different types of power of attorney, including Ordinary power of attorney, Lasting power of attorney and Enduring power of attorney.

Who can make a power of attorney

The person making a power of attorney is called a donor. In order to make a power of attorney, you must be capable of making decisions for yourself. This is called having mental capacity – see under heading, When does someone lack mental capacity? You can only make a power of attorney which allows someone else to do things that you have a right to do yourself.

No one else can make a power of attorney for you. You can instruct a solicitor to draft a power of attorney for you, but the solicitor should only accept instructions or authorisation from you, whether in person or in writing. They should not accept instructions or authorisation from anyone else, including the person who is to become your attorney.

Who can be an attorney

The person appointed to act on behalf of the donor is called an attorney. Anyone can be an attorney, as long as:

they are capable of making decisions, and
they are 18 or over

In some cases, someone who is bankrupt can't be an attorney. If an attorney becomes bankrupt, power of attorney may be taken away.

Solicitors and trust corporations such as banks can act as an attorney. Professional attorneys can charge for their services. If your attorney is a friend or relative, they can get back out-of-pocket expenses, but they can only get paid for carrying out their duties if the donor has agreed to this on the LPA form.

Can there be more than one attorney

A donor can appoint more than one attorney. This can work in one of two ways:

Attorneys appointed to act together (also known as joint attorneys) – this means they must always act together. The advantage of this arrangement is that it makes it harder for an attorney to commit fraud or do something against the interests of the donor. The disadvantage, is that the whole power of attorney comes to an end if one attorney dies or becomes mentally incapable.

Attorneys appointed to act together and independently (also known as joint and several attorneys) When attorneys are appointed in this way, it means that the signature or action of one attorney is as valid as if they were the only attorney. It also means that the power of attorney will continue in force if anything happens to one of the attorneys.

Responsibilities of an attorney

When you are appointed as an attorney, you are placed in a position of trust and you must always act in the best interests of the donor.

You can only do the things the donor has authorised you to do. You can't ask anyone else to carry out any of your duties, unless the donor has authorised you to do so.

You must keep separate up-to-date accounts of the donor's financial affairs. When you are acting on the donor's behalf and have to sign any documents, you should sign your usual signature and add, beneath the signature, the words Attorney for ... (donor's name).

If you're acting under a lasting power of attorney, there are rules about how to make a decision for a donor who has lost their mental capacity. You can find a guide to being an attorney on GOV.UK.

When does someone lack mental capacity?

It's important to know whether someone has the mental capacity to make a decision. This could affect the options you have for dealing with their affairs, such as whether it's still possible to make a lasting power of attorney (LPA)– see under heading Lasting power of attorney.

You also need to know whether someone still has mental capacity to help you work out when to register a personal welfare LPA or an enduring power of attorney – see under heading Enduring power of attorney.

If someone can make a decision for themselves, they can be said to have the mental capacity to make that decision. If they aren't able to make a decision because of some form of mental disability, they can be said to lack the mental capacity to make that decision. The disability may be either temporary or permanent and could be caused by:

dementia
brain injury
a stroke
alcohol or drug misuse
the side-effects of medical treatment

There are guidelines to help you work out whether someone has the mental capacity to make a decision. Someone is unable to make a decision if they can't:

understand the information needed to help them make the decision, even when the information is given in a way which meets their needs, for example, using simple language or by sign language or
remember that information or
use or weigh the information to help them make the decision or
communicate their decision in any way

You can find information on how to work out whether someone has mental capacity on the Mental Health Foundation website at www.mentalhealth.org.uk.

Someone may lack the capacity to make all decisions or they may have the capacity to make certain decisions, but not others.

Who can make decisions when someone loses mental capacity and there's no power of attorney?

You may need to make decisions for someone who has lost their mental capacity when there's no lasting power of attorney or enduring power of attorney.

Once the person has lost their mental capacity, it's no longer possible to make a power of attorney – see under heading When does someone lack mental capacity?

It is possible to apply to the Court of Protection for a decision to be made on a particular matter. However, if there is a continuing need to make decisions on the person's behalf, you can ask the Court of Protection to appoint you as a deputy. A deputy was previously known as a receiver.

A deputy is usually a family member or someone who knows the person well. A deputy can make decisions about someone's personal welfare, property and financial affairs.

It's complicated to apply to be a deputy. If you want to become a deputy, you should get legal advice. You can:

If there's no friend or family member who is suitable or willing to act as a deputy, the Court of Protection can appoint a professional from a panel.

Sometimes, two or more deputies are appointed. They can be asked to act together in all matters. Alternatively, they can be asked to act together and independently which means that they can act together but may also act independently if they wish.

If you are appointed as a deputy, you are entitled to have reasonable expenses paid.

You will have to be able to show the Office of the Public Guardian that you're acting in the best interests of the person who has lost their mental capacity. The Court can cancel your appointment if it decides that your appointment is no longer in the best interests of that person.

The Office of the Public Guardian will be responsible for supervising and supporting you.

You can apply to become someone’s deputy on GOV.UK.

If necessary, you can apply to the Court of Protection for an emergency order, which can be made in as little for 24 hours. You might need to do this if an urgent decision needed to be made to protect someone's health or safety. It is also possible to apply for an interim order, for example, if urgent action was needed to pay someone's care home fees.

It's very complicated to apply for an emergency order. You should get legal advice. You can:

What can you do if you think someone isn't acting in the best interests of someone who has lost mental capacity?

You may be concerned that an attorney or a deputy is not acting in the best interests of someone who has lost their mental capacity. You should report your concerns to the Office of the Public Guardian – see under Office of the Public Guardian.

If there's a lasting power of attorney or an enduring power of attorney which hasn't yet been registered, you may be able to object to the registration. The Office of the Public Guardian can direct an official of the court to visit an attorney or deputy to investigate your concerns. In serious cases, the Court of Protection can cancel a lasting power of attorney or an enduring power of attorney.

If you suspect an attorney or deputy of physical or sexual abuse, theft or serious fraud, you should contact the police. In some cases, it will be necessary to involve social services too.

Office of the Public Guardian

The Office of the Public Guardian is responsible for:

registering lasting power of attorneys
appointing and supervising deputies
making sure an attorney or deputy is carrying out their duties properly
dealing with complaints and objections about attorneys and deputies

The contact details of the Office of the Public Guardian are: