Getting ready for heat network regulation

Getting ready for heat network regulation [ 3.4 mb]

Heat networks make up a key part of the government’s plan to reach net zero. By 2050, it’s estimated that up to a fifth of all households will get their heating through one of these networks. It’s vital that consumers receive clear and transparent information from heat network suppliers so that they can make informed decisions about their heating. 

Last year, we carried out research that found problems with the information provided by suppliers over their customer service telephone lines and displayed on their webpages. We’ve carried out similar research this year, and whilst some progress has been made, the pace of change hasn’t been quick enough.